Privacy Policy
Official Data Protection & Privacy Practices for iGentFlow (igentflow.com & whatsapp.igentflow.com)
Last Updated: September 14, 2026
Our Core Privacy Commitment
iGentFlow provides businesses with WhatsApp customer engagement, live team inbox, and broadcast marketing services powered directly by the official Meta WhatsApp Cloud API. We do not sell, rent, or monetize your customer data. All messaging data belongs solely to you and is handled strictly in accordance with Meta's Business Terms and Commercial Policies.
1. Information We Collect
When you use iGentFlow as an enterprise client, administrator, or support agent, we process the following categories of data:
- Account Credentials: Full name, business email address, and hashed authentication credentials used to access your workspace.
- Meta API Credentials: Your Meta WhatsApp Business Account ID (WABA ID), Phone Number ID, and API Access Tokens provided for API communication.
- Customer Contact Lists: Phone numbers, customer names, custom attributes (e.g. order IDs, balances), and audience segment tags uploaded by you for messaging.
- Messaging Records & Delivery Logs: Timestamps, message delivery statuses (SENT, DELIVERED, READ, FAILED), error codes returned by Meta, and message conversation histories needed for your team inbox.
2. How We Use Your Information
We use the collected information exclusively to provide and secure our WhatsApp Business Platform services:
- Facilitating bidirectional messaging between your business and customers via official Meta WhatsApp endpoints.
- Enabling multi-agent team assignment, automated keyword bot flows, and canned quick replies.
- Rendering real-time campaign performance, delivery rates, read rates, and estimated Meta per-message billing analytics.
- Maintaining account security, preventing API abuse, and enforcing role-based team permissions.
3. Meta Platform Data & Third-Party Integration
iGentFlow integrates directly with Meta Platforms, Inc. (WhatsApp Cloud API):
- Meta Privacy Compliance: Our platform adheres strictly to the WhatsApp Business Policy and Meta Developer Terms.
- No Unauthorized Sharing: We do not share customer contact numbers or private message transcripts with any third parties or advertisers.
- Direct Infrastructure: Messages are transmitted via encrypted HTTPS TLS connections directly to official Meta Graph API servers.
4. Data Security & Storage
We implement industry-standard administrative, technical, and physical safeguards:
- All passwords are hashed using bcrypt with salt prior to persistent database storage.
- Session tokens are signed using JSON Web Tokens (JWT) and stored in secure browser cookies.
- Databases are hosted in secured, firewalled environments with restricted internal-only network access.
5. User Rights & Data Deletion
You maintain full ownership of your data at all times:
- Access & Export: Administrators can export complete contact lists, message logs, and delivery metrics at any time via CSV downloads.
- Opt-Out Management: Contacts who request to opt-out can be flagged or moved to Inactive status directly in the Contacts directory or Campaign Audit screen.
- Account Deletion: You may request complete erasure of your workspace, API keys, and associated message logs by contacting our support team.
6. Contact & Support
iGentFlow Privacy Office